Shirley Storage Service Terms and Conditions

These Shirley Storage terms and conditions set out the rules, responsibilities, and expectations that apply when you book, use, or otherwise engage with our storage services. By making a booking or using any part of the service, you agree to comply with these terms in full. If you do not agree with any part of them, you should not proceed with a booking or use the service. These terms are intended to support a clear, fair, and safe service for all customers, while protecting the rights and obligations of both parties.

In these terms, references to “we”, “us”, and “our” refer to Shirley Storage, and references to “you” and “your” refer to the customer, hirer, or any person acting on the customer’s behalf. The words storage unit, storage space, or storage service may be used interchangeably depending on the arrangement made at the time of booking. Any variation to these terms must be confirmed in writing and expressly agreed by us.

These terms are designed for the use of a self-storage and storage services agreement and should be read alongside any booking confirmation, invoice, site rules, or written notice we issue. If there is any conflict between these terms and any other service document, the booking confirmation or any special written agreement shall apply first, unless otherwise required by law.

1. Booking process

All bookings are subject to availability and acceptance by us. A booking request does not create a binding agreement until we confirm the reservation in writing or by another clear method of confirmation. We may request identification, contact details, payment information, and any other information reasonably required to complete the booking and comply with legal or security obligations. We reserve the right to refuse a booking, postpone the start date, or request additional information where necessary.

At the time of booking, you must provide accurate and complete information about yourself, the items to be stored, and the intended use of the storage space. You must ensure that the goods are lawful to store and suitable for the conditions of the unit. If you make a booking on behalf of another person or business, you confirm that you have authority to bind them to these Shirley Storage service terms.

2. Access and use of the storage service

You must use the storage unit only for storage and only for lawful goods. The unit must not be used as a place of business, residence, workshop, or for any activity that may create risk, nuisance, damage, or breach of any law. You must not make alterations to the unit, install fixtures, or interfere with locks, fittings, or security systems unless we have given prior written permission.

You are responsible for keeping your access credentials, keys, codes, or other entry methods secure and confidential. You must not allow unauthorised persons to access the unit. If we reasonably believe that misuse, illegal activity, or a safety issue has occurred, we may suspend access, inspect the unit in accordance with applicable law, or take any action reasonably necessary to protect our property, other customers, or the public.

3. Payments and charges

All charges are payable in accordance with the rates and billing cycle shown in your booking confirmation or invoice. Unless otherwise stated, payment is due in advance. Your storage booking may not begin, or may be suspended, until cleared funds have been received. We may charge additional fees for late payment, missed payments, administrative action, cleaning, disposal, lock replacement, or other costs arising from your breach of these terms, provided such charges are fair and permitted by law.

We reserve the right to review and change our prices from time to time. Where a price change affects an ongoing booking, we will give you reasonable notice in advance, unless an immediate change is required due to a legal, tax, or regulatory requirement. If you do not agree to a revised price, you may end the service by giving notice in accordance with the cancellation provisions below, subject to any minimum term or outstanding sums.

You must pay all amounts due without deduction, set-off, or withholding unless required by law. If a payment fails, is reversed, or is charged back, you remain responsible for the full amount due and any associated bank or administrative charges. Any overdue balance may result in the suspension of access, recovery action, and the passing on of reasonable costs incurred in collecting the debt.

4. Cancellations, termination, and early ending

Either party may cancel the service in accordance with the notice period stated in the booking confirmation or, if none is stated, by giving reasonable written notice. Where the booking includes a fixed minimum term, early cancellation by you may still require payment for the remainder of that term unless otherwise agreed in writing or unless the law provides a different outcome. We may terminate or suspend the service immediately if you seriously breach these terms, fail to pay amounts due, provide false information, or use the storage service in an unlawful or unsafe manner.

If you cancel before the storage start date, any prepaid fees may be refundable only to the extent set out in your booking terms or required by law. We may deduct reasonable administration costs and any non-recoverable expenses already incurred. After termination, you must remove all goods and return any keys, access devices, or related items immediately or within the timeframe we specify. If goods are left behind, we may deal with them under the applicable contract and legal rights available to us.

5. Customer responsibilities for stored goods

You remain responsible for the goods placed into storage at all times. You must ensure that all items are properly packed, labelled where appropriate, and stored in a way that is safe and suitable for the item type. Fragile, perishable, liquid, or temperature-sensitive goods may not be appropriate for standard storage unless we have expressly agreed otherwise in writing. You are also responsible for maintaining suitable insurance cover for the full replacement value of your goods, unless we have agreed in writing to provide cover under separate terms.

We may require you to confirm the nature, value, and quantity of goods stored. You must notify us immediately if any item is hazardous, damaged, leaks, attracts pests, or presents any risk to property or health. Failure to provide accurate information may lead to removal, disposal, or refusal of access. The customer must not store stolen goods, illegal substances, weapons, explosives, fireworks, or any item prohibited by law or by our site rules.

6. Liability and risk

We will take reasonable care in providing the storage service, but we do not accept responsibility for loss or damage to goods except where such loss or damage is caused directly by our negligence, fraud, or wilful misconduct, or where liability cannot be excluded under law. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress arising from your use of the service.

We are not responsible for damage caused by events outside our reasonable control, including but not limited to fire, flood, storm, theft by third parties, utility failure, civil unrest, natural events, or lawful action by public authorities. You are responsible for ensuring your goods are adequately insured and that the storage arrangement is suitable for their nature and value. Any claim against us must be supported by reasonable evidence of the loss, the value of the item, and the cause of the damage.

If you bring property onto the premises or place items in storage that cause damage, contamination, pest infestation, or any other loss to us or another customer, you will be liable for the full cost of remedy, cleaning, repair, replacement, and any related professional fees or legal costs reasonably incurred.

7. Waste regulations and prohibited disposal

The storage service must not be used to dispose of waste unlawfully or to abandon unwanted goods. You are responsible for removing all items you no longer wish to keep and disposing of them in accordance with applicable waste laws and environmental rules. We do not accept responsibility for disposal unless we have expressly agreed to do so in writing and any required fees have been paid. You must not leave waste, rubble, tyres, chemicals, electrical waste, paint, oils, batteries, or contaminated materials in the unit or on the premises.

If you leave waste or prohibited items, we may remove them, arrange disposal, or treat them as abandoned where permitted by law. Any resulting costs, including contractor fees, transport charges, environmental handling costs, and administrative expenses, will be charged to you. You must comply with all relevant waste regulations, including duties relating to segregation, safe handling, and lawful transfer of waste to authorised persons. If the items you store are subject to special disposal controls, you must disclose this before booking and obtain our written approval.

8. Access, inspections, and security

We may conduct reasonable inspections of units where we have a lawful basis to do so, including for maintenance, security, emergency response, compliance checks, or where we suspect a breach of these terms. Where reasonably possible, we will give prior notice, but in an emergency we may enter without notice if necessary to protect life, property, or legal interests. Any inspection will be carried out in a proportionate manner.

You must cooperate with reasonable security procedures, including identity checks, access controls, and any requirement to update contact or payment information. We may restrict access temporarily for repairs, safety reasons, legal compliance, or operational necessity. We will use reasonable efforts to minimise disruption, but we are not responsible for any inconvenience or loss resulting from a temporary restriction that is reasonably necessary and lawful.

We may record access activity, monitor premises where permitted by law, and retain related records for security, administrative, or compliance purposes. Any personal data processed in connection with the service will be handled in accordance with applicable data protection law and any privacy information we provide separately.

9. Suspension, default, and sale of goods

If you fail to pay any amount due, breach these terms, or create a serious risk to safety, legality, or security, we may suspend access to the storage unit, terminate the agreement, or exercise any other remedy available to us under law and contract. In the event of persistent default, you may also lose your right to use the service until the issue is resolved to our reasonable satisfaction.

Where goods are abandoned, uncollected after termination, or dealt with under a lawful lien or sale process, we may give notices and follow the statutory procedure required for the circumstances. Any proceeds of sale may be used to settle outstanding sums, storage costs, removal costs, and legal or administrative expenses, with any balance handled in accordance with the law. You remain responsible for any shortfall after lawful recovery steps.

10. Changes to these terms

We may update or amend these terms from time to time to reflect changes in law, operational requirements, safety standards, or service improvements. The current version will apply from the date stated in the revised document or from the date we notify you, where notice is required. Continued use of the storage service after a change takes effect will be treated as acceptance of the updated terms, except where the law requires separate consent.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. Any failure or delay by us in enforcing a right or remedy does not mean that we waive that right or remedy in future.

11. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law or other applicable law provides otherwise. If a dispute arises, both parties should first make reasonable efforts to resolve it informally and in good faith before starting formal proceedings.