Storage Shirley Terms and Conditions

These Terms and Conditions set out the basis on which Storage Shirley provides storage and related removal services to consumer and business customers in the United Kingdom. By placing a booking, making payment, delivering goods into storage, or allowing us to collect goods for removal or storage, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use our services. These terms do not affect any statutory rights which cannot be excluded under applicable law.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Storage Shirley, we, us or our refers to the provider of storage and related removal services trading under the name Storage Shirley in the United Kingdom.

You or your refers to the customer who places a booking, uses our storage facilities, or instructs us to undertake removal or associated services.

Services means any storage, removal, loading, unloading, packing, handling, transportation, or related services supplied by us.

Goods means the items that you ask us to handle, transport or store.

Contract means the legally binding agreement between you and us incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

Storage Shirley provides storage units and related removal and handling services for domestic and commercial customers. Our services may include collection and delivery of goods, short term and long term storage, and assistance with removals within our operating area.

All services are subject to availability and to any specific service descriptions or limitations that we provide to you at the time of booking or quotation.

3. Booking Process and Formation of Contract

You may request a quotation or make a booking for storage or removal services by contacting us using our published contact channels. When requesting a quotation, you must provide accurate information about the volume, nature and location of the goods, access conditions, and any special requirements.

A quotation from us is an invitation to treat and does not itself create a binding contract. A contract is formed only when we confirm acceptance of your booking in writing or when we start providing the services, whichever occurs first.

We reserve the right to refuse any booking or to decline to handle particular goods at our absolute discretion, for example where the goods are hazardous, prohibited, unlawful, or unsuitable for storage or transportation.

You are responsible for ensuring that the person making the booking is authorised to enter into the contract on your behalf. For business customers, the individual placing the order confirms that they have authority to bind the business.

4. Customer Obligations

You must provide accurate and complete information when booking, including but not limited to your full name or business name, the collection and delivery addresses, access details, parking information, and an honest description of the quantity and type of goods.

You must ensure that goods are properly packed and ready for handling unless we have expressly agreed to provide packing services. Fragile or high value items must be clearly identified and appropriately protected.

You must ensure that you or your authorised representative is present at the agreed collection and delivery addresses at the arranged times to provide access, instructions and confirmation of completion. Failure to provide access may result in additional waiting time charges or aborted job fees.

You agree not to store or ask us to transport any goods that are illegal, perishable, explosive, flammable, corrosive, toxic, pressurised, contaminated, or otherwise hazardous, or any goods that would cause damage, nuisance or risk to our staff, premises, vehicles, other customers or third parties.

5. Access, Parking and Preparation

You are responsible for arranging suitable parking and access at collection and delivery points, including any permissions, permits or visitor passes required. If adequate parking is not available, we may need to park further away and charge reasonably for extra time and handling.

Access routes must be safe and reasonably clear, including stairways, lifts, corridors and entrances. You must inform us in advance of any access restrictions, such as low ceilings, narrow staircases, limited lift capacity or time restricted entry, which may affect the handling of goods.

Where access is significantly more difficult than stated at the time of booking, we may adjust the price to reflect the additional time, labour or equipment required, or we may decline to proceed if it is unsafe or impractical.

6. Prices and Payment Terms

Our charges for storage and removal services are as set out in our quotation or subsequent written confirmation. Prices may be based on factors such as volume of goods, duration of storage, distance travelled, labour required, accessibility and any additional services requested.

Unless expressly stated otherwise, all prices are quoted in pounds sterling and are inclusive or exclusive of value added tax according to the wording of the quotation and in line with applicable tax rules.

We may require full or partial payment in advance to confirm your booking. Where a deposit is required, your booking will not be secured until the deposit has been received and we have issued written confirmation.

Where storage is provided on an ongoing basis, charges are normally payable in advance for each storage period. Failure to pay storage fees on time may result in suspension of access, restriction of services and enforcement of our rights under these terms, including lien and disposal of goods.

Payment must be made using the methods we make available from time to time. You agree to pay all charges in accordance with our invoice terms. If any payment is late, we may charge interest on overdue amounts at the statutory rate permissible under UK law and recover any reasonable costs of collection.

7. Changes, Delays and Cancellations by You

If you wish to change the date, time, scope or nature of the services after booking, you must contact us as early as possible. We will use reasonable efforts to accommodate changes, subject to availability, and may adjust the price accordingly.

You may cancel your booking by giving us notice. Any deposit or prepayment may be refundable or partially refundable depending on when cancellation is made in relation to the scheduled service date. We reserve the right to apply reasonable cancellation charges to cover administration, loss of bookings and any costs incurred.

Where services are cancelled at very short notice, on the same day, or after our vehicle and staff have been dispatched, we may charge up to the full quoted price to cover our time and costs.

If you are a consumer and your contract is concluded at a distance or off premises, you may have additional cancellation rights under consumer legislation. However, these rights may be lost once services have been fully performed with your consent, or where you ask us to begin services during the cancellation period.

8. Changes and Cancellations by Us

We aim to carry out all bookings as confirmed. However, we may need to cancel or reschedule services due to events beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, regulatory restrictions or other unforeseen circumstances.

Where we cancel or significantly change your booking, we will notify you as soon as reasonably practicable and, where possible, offer an alternative date or a refund of any prepayments for services not provided. We will not be liable for any indirect or consequential loss arising from such cancellations or changes.

9. Liability for Loss or Damage

We will take reasonable care in handling, transporting and storing your goods. However, our liability is subject to the limitations and exclusions in this section. You are strongly advised to ensure that your goods are adequately insured for their full replacement value, either through your own policy or any cover we may offer where available.

We will not be liable for any loss or damage arising from inherent defects, pre existing damage, inadequate packing by you or third parties, normal wear and tear, atmospheric or temperature changes, or any act or omission by you or your representatives.

We will not be liable for the loss of or damage to any item that is of a particularly high value, fragile, or unusual nature unless its value and nature have been declared to us in writing in advance and we have expressly agreed to accept responsibility for it.

To the fullest extent permitted by law, our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount per item or per consignment, subject to a maximum aggregate liability per contract. Specific financial limits may be stated in your quotation or service confirmation.

We shall not be liable for any indirect or consequential loss, loss of profits, loss of business, loss of opportunity or loss of enjoyment occasioned by any delay, loss, damage or failure to perform, even if we have been advised of the possibility of such loss.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

10. Customer Indemnity

You agree to indemnify us against all claims, losses, damages, costs and expenses that we incur as a result of your breach of these Terms and Conditions, your negligence, or the presence of prohibited, hazardous or illegal items among your goods.

If third party property is damaged or third party persons are injured as a result of your failure to properly disclose the nature of goods or site conditions, you will be responsible for such losses to the extent permitted by law.

11. Storage Conditions, Access and Lien

Where we provide storage, goods may be stored in a shared facility, warehouse, container or individual unit, at our discretion and in accordance with our operational requirements. We reserve the right to move goods within our facilities where reasonably necessary.

Access to stored goods may be by appointment or in accordance with our published opening hours and procedures. We may require reasonable notice to retrieve or prepare goods for collection or delivery.

If any storage or other charges remain unpaid, we have a lien over your goods and may withhold release of them until all sums due have been paid in full. If payment remains outstanding after reasonable notice, we may sell or otherwise dispose of some or all of the goods and apply the proceeds towards our charges and any costs of sale or disposal, remitting any balance to you where we are able to do so.

12. Waste, Disposal and Environmental Regulations

Storage Shirley is not a waste carrier or disposal service unless expressly agreed as part of a specific service. You must not present household waste, building rubble, hazardous materials or items intended only for disposal as part of a normal removal or storage booking.

Any request for clearance, disposal or removal of waste must be agreed in advance and may be subject to additional charges and regulatory requirements. We will comply with applicable UK environmental and waste regulations, and may refuse to remove or store any items that are not compliant.

Where we agree to remove items for disposal, you confirm that you have full authority to dispose of them. You must not include any items that are restricted or controlled waste without first informing us and agreeing specific arrangements.

If prohibited or hazardous waste is found among your goods, we may take steps to make it safe, return it to you, or dispose of it lawfully at your expense. You will be liable for any fines, penalties or costs arising from your failure to comply with waste regulations.

13. Data Protection and Privacy

We will collect and use your personal information in order to provide services, manage bookings, process payments and communicate with you. We will handle personal data in accordance with applicable UK data protection laws.

Your information may be used for administration, customer service, security and legal compliance. We will not sell your personal data to third parties. We may share data with trusted service providers where necessary for the performance of our contract with you or to comply with legal obligations.

14. Complaints and Dispute Resolution

If you are unhappy with any aspect of our services, you should contact us as soon as possible, providing details of the issue and any supporting information. We will investigate your complaint and seek to resolve it promptly and fairly.

Where a dispute cannot be resolved between us, you may have the right to refer the matter to an alternative dispute resolution body or to pursue your claim through the courts. Nothing in these terms removes your right to seek legal redress.

15. Events Beyond Our Control

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. This may include, but is not limited to, extreme weather, natural disasters, accidents, fire, flood, war, terrorism, strikes, lockouts, public health emergencies, road closures, or actions of public authorities.

Where an event beyond our control occurs, we will take reasonable steps to mitigate its impact and resume services as soon as reasonably practicable.

16. Variation of Terms

We may update or vary these Terms and Conditions from time to time. The version in force at the time your contract is formed will apply to that contract. Updated terms may apply to future bookings or renewals of storage periods.

Any variations to these terms that are agreed specifically with you must be recorded in writing to be effective.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide, save that if you are a consumer resident in another part of the United Kingdom you may also have the option to bring proceedings in the courts of your home jurisdiction.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and Storage Shirley in relation to the services provided. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.

By proceeding with a booking, paying for services, or permitting goods to be collected or stored by us, you confirm your acceptance of these Terms and Conditions.